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Master Service Center
Louisville's Best! Call Us Today!


What can I check for if my refrigerator is not cold enough?
  • Are the interior lights going off when the doors close?
  • Are the gaskets sealing and doors closing properly?
  • Do you hear the fan in the freezer running?
  • Are the condenser coils in need of cleaning?


1500 S. Shelby St.
Louisville, KY 40217
Phone: 502-637-6526
Fax: 502-637-6527

Payment Options

What are the normal temperatures for a frost-free fridge?
The fresh-food section should be about 40°F or 4°C in the middle of the fresh-food section, and the freezer section should be at 0 to 5°F or -18 to -15°C. 


My new dishwasher occasionally leaves food soil on some dishes after cleaning. What could be causing this?
When poor cleaning occurs, it is usually related to water conditions, detergent usage and/or loading conditions. To achieve optimum results, review the following:
Proper water temperature is needed for effective cleaning and drying. When a water-heating option is used, set the water heater to deliver at least 120°F water to the dishwasher. If a water-heating option is not used or available, then 140°F inlet water is needed.
To check the water temperature, place a thermometer in a glass and set it in the sink below the faucet, allow hot water to run into the glass until the temperature stabilizes and take a reading. Adjust the water heater accordingly.
To ensure that the dishwasher is filling with the hottest water possible, do the following:
  • Before starting the dishwasher let the faucet at the nearest sink run until the water is hot.
  • Avoid running the dishwasher while hot water is being used for other activities.

The amount of detergent used depends on the water hardness and amount of soil on the dishes. When very soiled or greasy pans are washed, extra detergent will be needed. In addition, if the detergent is caked or clumped from absorbing moisture, it may not dissolve and activate properly. Purchase fresh detergent and store it in a dry place (not under the kitchen sink).
As a general guide, use one teaspoon of detergent for each grain of water hardness with a minimum of three teaspoons in soft water. However, when using a concentrated dishwashing detergent, follow manufacturer suggestions. For normal or longer wash cycles, place detergent in both cups. For shorter cycles, place detergent in the main wash cup only.
Soft (0-3 grains)… 1-2 tablespoons (fill to the first line or 1/3 full)
Medium (4 grains)… 2-3 tablespoons (fill to the second line or 2/3 full)
Hard (10-12 grains)… 3-4 tablespoons (fill to the third line or above)
If the water is over 15 grains, a mechanical water softener may be the only permanent solution. Do not use granular water softeners such as Calgon or Spring Rain, as they will create excessive sudsing.

Cycle Selection

The proper cycle needed depends on the amount of food soil. Selecting a short cycle will save water and energy. However, it may not provide adequate cleaning power for heavily soiled dishes. If food particles remain on dishes, a longer cycle may be required. Check the user's guide for cycle recommendations.


For specific placement of dishes, glasses and flatware, refer to the user's guide. It will provide instructions and pictures to properly load the dishwasher for maximum cleaning.

Loading Guidelines:
  • As a general rule, place all items in the racks so they are separated and face the center of the dishwasher to ensure the water spray will reach the soiled surfaces.
  • Make sure the movement of the upper and lower spray arms are not blocked by items extending above or below the racks.
  • Avoid placing large bowls over the center of the lower rack or loading tall items next to the jet-wash tower.

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